At YAOYUN ENTERPRISE CO., LIMITED, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return process.
1. Return Period
You have 30 days from the date of delivery to initiate a return.
2. Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging with all tags attached
3. How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
7. Contact Us
For any questions regarding our Returns Policy, please reach out to us at:
Email: [email protected]
Address: WORKSHOP 60, 3/F, BLK A, EAST
SUN IND CTR NO. 16 SHING YIP
ST KWUN TONG
HONG KONG
Thank you for shopping with YAOYUN ENTERPRISE CO., LIMITED!